West Casino Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you use West. We take your privacy seriously and aim to be clear about the types of information we gather, why we need it, how we keep it secure, and the choices available to you as a player in Canada.

Types of data we collect

We collect several categories of information required to operate your account and provide our services.

Personal data

Personal data includes information you provide when registering or verifying your account, such as your full name, date of birth, email address, phone number, billing and postal address, and identity documents submitted for verification.

Technical data

Technical data is gathered automatically when you visit our site and may include IP address, device type, browser version, operating system, language settings, and activity logs. This helps us keep the service running and detect suspicious activity.

Transactional data

Transactional data covers payment and account activity, including deposit and withdrawal records, transaction identifiers, gaming history, bonus activity, and communications with support. We use this data to process payments and to meet compliance obligations.

How we use your information

We use the information we collect to create and manage your account, process deposits and withdrawals, verify identity, provide customer support, prevent fraud and money laundering, improve site functionality, and communicate about account matters and important service updates. We do not use your personal data for unrelated marketing without your consent.

Data protection practices

We protect personal information using industry-standard technical and organisational measures. These include encrypted connections (TLS), access controls for authorised staff, regular security reviews, and procedures to detect and respond to incidents. We limit access to your data to personnel and third parties who need it to perform their duties.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to remember your preferences, keep you logged in, analyse site performance, and deliver secure payments. You can manage cookie settings via your browser or account preferences. Some features may be limited if cookies are disabled.

Information sharing and third parties

We share information with trusted third parties as required to provide our services, including payment processors, identity verification providers, responsible gambling and compliance partners, and analytics vendors. We require these partners to protect your information and use it only for agreed purposes. We do not sell personal data to third parties.

User rights

As a Canadian user you have rights to access, correct or request deletion of your personal information, to object to certain processing, and to request portability where applicable. We will consider and respond to requests in line with applicable law and our verification procedures.

Access, correction and deletion

To request access, correction or deletion of your information, contact our team at [email protected]. We may ask for information to verify your identity before fulfilling requests. Note that some information may be retained where required for compliance, fraud prevention or to resolve disputes.

Privacy policy updates

We may update this policy from time to time. When changes are material we will notify you by posting an updated version on the site and, where appropriate, by email. Continued use of our services after changes means you accept the revised terms.