Responsible Gambling at West Casino
We are committed to safer play at West. Player safety and controlled play are central to how we operate, and we provide clear tools and information so you can manage your account, set healthy limits, and pause or close your account if needed. If you ever need help setting controls or want to discuss options, our support team is available at [email protected].
Player protection principles
We aim to give players practical control over their activity. That means easy-to-access limits, transparent account history, and a straightforward process for taking a break or self-excluding. We respect Canadian laws and encourage all players to play only within their means.
Activity-control tools
You can manage your play directly from your account. Tools include deposit limits, loss limits, session reminders, timeout options, and full self-exclusion. Limits take effect immediately for reductions; increases may require a waiting period for safety. Our team can help if you prefer us to apply or remove a restriction on your behalf.
Deposit limits
Set daily, weekly, or monthly deposit caps to control how much money enters your account. Typical ranges you can choose from include modest amounts such as CA$50 per day up to larger preset monthly caps. Reducing a deposit limit is immediate; requests to increase limits usually include a 24-hour cooling-off period.
Loss limits
Loss limits let you cap net losses over a chosen period. These limits pause play or alert you before you exceed your chosen threshold, helping you keep losses at a level you are comfortable with.
Time limits and account breaks
Use session reminders and reality checks to manage play time. You can set automatic pop-ups after a set interval, schedule regular breaks, or apply a short timeout from 24 hours up to several weeks. These tools are useful if you want a temporary break without closing your account.
Self-exclusion
If you need a longer break, self-exclusion blocks access to your account and stops marketing contact. Self-exclusion terms can range from several months to indefinite. To request self-exclusion, use account settings or contact [email protected]. We will confirm the process and what to expect next.
Signs of problematic behaviour
- Spending more than planned or chasing losses
- Neglecting daily responsibilities to play
- Borrowing money or using credit to gamble
- Feeling restless or anxious when not gambling
- Hiding gambling activity from friends or family
Tips for maintaining control
- Set deposit and loss limits before you start playing
- Use session reminders and take regular breaks
- Only gamble with money you can afford to lose
- Keep separate accounts for bills and for discretionary spending
- Talk to someone you trust if you notice worrying patterns
Professional help and support organisations
If gambling is causing harm, please seek support. Options include Gamblers Anonymous, Gambling Therapy, and provincial or territorial problem gambling helplines in Canada. For help applying limits or self-excluding on your account, contact [email protected] and we will assist you promptly and respectfully.