User Terms and Conditions

These Terms and Conditions explain the rules that apply when you use West online casino services in Canada. They describe the relationship between us and our users, set out account responsibilities, eligibility and how we handle payments, promotions and disputes. By registering or playing you agree to comply with these rules and any specific conditions that apply to individual promotions or features.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one personal account is permitted per user. You must not share your login, let others use your account or create duplicate accounts. Notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we detect fraud, bonus abuse, chargebacks or provision of false information.

Eligibility requirements

To use our services you must meet the legal gambling age in your province or territory and be physically located in a jurisdiction where play is permitted. If local law sets a higher minimum age you must meet that higher age. You confirm during registration that all information you provide is true and that you will not use a VPN or other tools to misrepresent your location.

Acceptable platform use

Users must not engage in cheating, collusion, automated play, bonus manipulation, money laundering or any activity that compromises the integrity of games or our systems. Abusive behaviour towards staff or other players is not permitted. We reserve the right to restrict access, withhold winnings or close accounts where rules are broken or where suspicious activity is detected.

General bonus and promotion rules

All promotions are subject to specific terms published with each offer. Promotional terms will detail eligibility, wagering requirements, game contribution rates, maximum bets while wagering and expiry periods. Unless stated otherwise, only one active bonus may apply at a time. We may refuse or cancel bonuses in cases of suspected abuse or irregular play; any decision will follow our review process.

Deposits and withdrawals

Payments must be made from accounts in your name. We support a range of deposit and withdrawal methods suitable for Canadian players. Withdrawals may be subject to verification checks including identity documents, proof of address and proof of payment. We may impose limits on deposits and withdrawals for security or regulatory reasons. Pending verification, withdrawal requests may be delayed until checks are complete.

Dispute resolution

If you have an issue, please contact customer support so we can attempt to resolve it. Raise disputes promptly and provide relevant details. We will investigate and respond in line with these Terms. If you remain dissatisfied, you may request a further internal review. These Terms do not affect your statutory rights under applicable consumer protection laws.

Updates to terms and conditions

We may update these Terms from time to time. Material changes will be posted with an effective date and, where feasible, we will notify registered users by email. Continued use of our services after changes are posted constitutes acceptance of the revised Terms. For questions contact [email protected].